Air Mail Help

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The following are the most frequently asked questions about using Air Mail. For additional help, contact webmaster@nbaa.org.

How do I subscribe to an Air Mail list?

  • Go to My Air Mail (You may be prompted to enter your NBAA web site password.)
  • Click on the tab that displays the e-mail address that you would like to add, select the list(s) you would like to add, and then click on the "Submit All Changes" button.

May I subscribe to Air Mail with more than one e-mail address?

Yes, you may have up to three e-mail addresses listed with your individual login record (i.e. office, home, mobile), each with their own Air Mail subscription options. These addresses will be listed as separate tabs on your My Air Mail page. To add additional e-mail addresses to your records, visit My NBAA Profile.

If other contacts at your company would like access to Air Mail, they should create their own individual login records. All employees at NBAA Member Companies are eligible to obtain an individual web site login and participate in Air Mail. There is no additional charge for this service.

Why am I unable to send messages to Air Mail?

Below are some of the most common reasons why you may be unable to send messages to Air Mail.

The address is incorrect.

Messages e-mailed to an incorrectly entered address – even if the spelling is only off by a letter – will not be delivered to the intended address. For the list of e-mail addresses that you are eligible to post messages to, please visit your My Air Mail page.

You sent an attachment.

Air Mail was set up for the exchange of ideas, not documents. Any message with an attachment will be rejected automatically. If you think that this happened to you, try retyping (or cutting and pasting) the information into the body of your e-mail message. Simple text e-mail messages – even long ones – will make it through.

You're not a subscriber to the list.

If you're not receiving any Air Mail messages, you might not be a list subscriber. Only list subscribers can post messages of their own. This protection is in place to prevent spam – unsolicited marketing e-mail – from being sent to the lists and to keep automatically generated messages from causing technical problems. Please confirm that you are subscribed to the list by visiting your My Air Mail page.

You're using an "alias."

This means that the return e-mail address listed on your outgoing mail is different from the e-mail address that you used when you signed up for the mailing list.

Some Internet service providers establish different outgoing and incoming e-mail addresses for their users for internal routing purposes. Often these address changes add the words "mail" or "post office" to your e-mail address for outgoing messages. For instance, your incoming e-mail address might be jsmith@nbaa.com, but your outgoing e-mail address might be jsmith@mail.nbaa.com. Your Internet service provider recognizes both addresses, but NBAA Air Mail does not. The address jsmith@mail.nbaa.com is considered to be an alias of jsmith@nbaa.com.

If the address you used to subscribe to an Air Mail list is jsmith@nbaa.com, but you try to post messages from jsmith@mail.nbaa.com, you will receive a "rejected posting" error and your message will not be sent to the list.

If you are receiving Air Mail messages but can’t contribute, e-mail NBAA at info@nbaa.org to troubleshoot the issue.

Why am I unable to receive Air Mail messages?

There are several reasons why Air Mail messages might not be delivered to you.

Your NBAA Membership has lapsed. Only current NBAA Members are eligible to receive Air Mail messages. Please contact NBAA Membership Services at membership@nbaa.org to renew your membership.

Spam or virus filters are blocking Air Mail messages. Some email programs and services may flag or block Air mail messages as suspected spam. Hotmail, Yahoo! and AOL users in particular may experience lost or delayed messages. If you suspect that your Air Mail messages are being mislabeled as spam or virus message, please add the Air Mail addresses and the airmail.nbaa.org domain to your list of approved senders or contact your email provider. For users of free email services, Gmail may be a more reliable alternative.

What is the difference between the "Normal" and "Digest" delivery options?

Normal delivery means that you will receive each individual message posted to the Air Mail list as soon as it's sent.

Digest means that messages sent throughout the day will be compiled into one message per day. Digest subscribers may review the subject lines of all messages sent that day, and open individual messages of interest. For busy lists, several digest messages may be sent in one day to limit the size of each digest message. Note: Digest messages will be sent in MIME-encapsulated, HTML format.

Why can't I read "Digest" messages?

The Air Mail digest option does not work for all e-mail applications. Air Mail digests are sent with MIME-encapsulation, and if the subscriber's e-mail program isn't able to properly handle MIME, then they will get blank messages from the list, or digest messages with only the table of contents and none of the actual messages. Mac users and Lotus Notes user in particular may be unable to view digest messages.

If you are unable to view digest messages, you must either: change your My Air Mail settings to the "Normal" delivery option to receive each message individually, or select the "Hold Mail" option for no e-mailed messages, and view the messages in the Air Mail archives.

I will be out of the office. Can I temporarily suspend my Air Mail subscriptions?

Yes. On the My Air Mail page you may check "Hold Mail" to suspend the subscriptions for selected lists. To begin receiving messages again, uncheck "Hold Mail."

How do I change my Air Mail addresses?

To change the e-mail addresses listed with your individual login record, visit My NBAA Profile.

How do I remove myself, or unsubscribe, from Air Mail lists?

You may remove yourself from selected lists or all of them using the My Air Mail form. Please do not send unsubscribe requests to the list addresses.

How can I send an Air Mail message of my own?

Only list subscribers may post messages to the lists. For help with subscribing to Air Mail, see How do I subscribe to an Air Mail list?.

Once you have joined an NBAA Air Mail user group, you will begin to receive messages posted by other group members. For discussion lists, you can reply to any of the posted e-mail messages simply by clicking on the "reply" button in your e-mail program.

Note: Replies to the Business Aviation Jobs and Charter Availability announcement lists will not be sent to the list. Replies will be sent to the message sender.

To post a new message of your own, send your message to the unique e-mail address for that list. For example, the Schedulers & Dispatchers address is sched@airmail.nbaa.org.

For the full list of e-mail addresses that you are eligible to post messages to, please visit your My Air Mail page.

Can I send attachments through Air Mail?

No, you can not send attachments via Air Mail. While e-mail attachments are great for sharing files with colleagues, they can lead to headaches when dealing with hundreds of recipients. Some people cannot read e-mail attachments due to technical problems; in addition, attachments will not be stored properly in the online Air Mail archives.

Any message with an attachment sent to an Air Mail address will be rejected automatically.

May I use Air Mail to market my products/services?

No, Air Mail should not be used for marketing messages. Please review the Air Mail Rules for more information.

May I post a job opening/résumé on Air Mail?

Yes, we have set up an announcement list specifically for that purpose called Business Aviation Jobs. Please do not send job-related posts to the other Air Mail lists.

To post your job opening or your résumé, you first must subscribe to the jobs list and then e-mail your message to jobs@airmail.nbaa.org. Remember, do not send your posting or résumé as an e-mail attachment.

May I post charter availability announcements (i.e. one ways) to Air Mail?

Yes, you may post such messages only to the Charter Availability announcement list at charter@airmail.nbaa.org.

Please do not send charter availability posts to the other Air Mail lists.

How are "Announcement" lists different than other Air Mail lists?

Two lists, Business Aviation Jobs and Charter Availability, are identified as "Announcement" lists.

With Air Mail discussion lists, replies to list messages are sent to the list. This encourages on-list discussion.

When you reply to Business Aviation Jobs and Charter Availability messages, your message will be sent to the original message sender – not the list itself. Announcement lists are intended to be one-way communications vehicles.

How are "Broadcast" lists different than other Air Mail lists?

NBAA's broadcast lists essentially are e-mail newsletters. List subscribers may not post messages to these lists.

Does NBAA pre-screen Air Mail messages?

No. NBAA does not edit, filter or censor Air Mail messages before they are sent to the lists. Therefore, it is up to you to make sure that your message says exactly what you want it to before hitting the send button.

Can I look up old messages?

Old messages are saved in the Air Mail Archives.

Only NBAA Members may review archived messages.