NBAA 25th Annual Maintenance Management Conference

Conference Agenda

NBAA PDP COURSES

(A separate fee is required for these courses. Continental breakfast, breaks, lunch and handout materials are provided.)

Monday, April 5, 2010

7:30 am – 8:00 am

Registration & Continental Breakfast

2:00 pm – 6:00 pm

Maintenance Management Golf Tournament

This year's golf tournament will be held at one of San Diego's finest golf courses, Salt Creek Golf Club, awarded four-and-a-half stars by Golf Digest as one of San Diego's top places to play for 2008–2009. The cost is $80 per player, which includes golf, cart, range balls and awards reception fees. Tee time is 2:00 pm. Boxed lunch is provided.

Tuesday, April 6, 2009

8:00 am – 8:30 am

Registration & Continental Breakfast

8:30 am – 9:00 am

Welcome

9:00 am – 10:00 am

Keynote Address: Preparing to Lead

Presented by Pat Cunningham, NBAA Chairman and Director of Aviation, PepsiCo. Inc.

Superior technical knowledge isn't the key to a maintenance manager's success; everything depends upon how well you've prepared yourself to lead the maintenance department, even before an opportunity comes along. What's the best way to prepare for that opportunity? Is there any one path that's more effective than another? And once you're in a management position, is the learning ever over? Join us as NBAA's chairman addresses these issues from his own experience.

10:00 am – 10:30 am

Branding Yourself for Success

Presented by Connie Ghuman, Connie Ghuman Consulting

Studies show that your perceived quality of work is greatly influenced by factors other than job knowledge, such as what you communicate through body language, tone of voice and attitude. Through a practical and hands-on approach, Ghuman will demonstrate how you can increase your impact on others and build rapport with your audience by making minor changes to the way you communicate, both verbally and nonverbally. This session will be revisted during the Conference Wrap-up on Thursday.

10:30 am – 11:00 am

Break in Exhibit Hall

11:00 am – 12:00 noon

Getting Consequential: How Maintenance Practices Affect You & the Sale of the Aircraft

Presented by Deborah Bew Liu, Aircraft Acquisitions, Inc.

Integral to managing your risks is an understanding of how the effects of your maintenance activities permeate the life of the aircraft and its value. This session will examine the impact to an aircraft's financial and market value exerted by maintenance activities, facilities selection, documentation management and general recordkeeping practices. It also will explore the interweaving of market perception and market value for buyers, as well as key issues surrounding entry into the market, time on the market and closing the deal.

12:00 noon – 1:30 pm

Lunch in Exhibit Hall

1:30 pm – 3:00 pm

How Project Management Is Changing the Business World

Presented by Bill Stewart, Project Management Leadership Group, Inc.

With the global competitiveness of today's business environment, the ability to achieve strategic success through the successful planning and execution of projects is the most significant differentiator between competing organizations, ultimately helping to determine which companies succeed and which fail. This session will describe how successful companies have put project management on their "executive leadership development track" and explain how you can rapidly mature both the project management and leadership skills of your project and program managers.

3:00 pm – 3:30 pm

Break in Exhibit Hall

3:30 pm – 4:30 pm

Intelligent Maintenance: MSG-3 Works for Your Maintenance Planning Document

Presented by Leonard Beauchemin, AeroTechna Solutions LLC

This session will review the development of scheduled maintenance practices from 1930 through 2010 to show the basis for today's reliability-centered maintenance programs. Gain an understanding of the source requirements for scheduled maintenance tasks such as maintenance review board reports, system life limits, certified maintenance requirements, airworthiness limitations items, structures life limits, regulatory requirements and optional maintenance. Learn how you can effect a change to your program and optimize your maintenance management resources.

5:00 pm – 7:00 pm

Welcome Reception in Exhibit Hall

Wednesday, April 7, 2010

8:00 am – 8:30 am

Continental Breakfast in Exhibit Hall

8:30 am – 9:00 am

Welcome

9:00 am – 10:00 am

From Asset Management to Asset Leadership

Presented by Mick Harrison, Vy Professional Services

We usually think of assets to be managed as the airplane, hangar, spares and so on. You do not manage these assets alone. People inside and outside of your organization are your asset management team; they add value and are assets themselves. This session will explore who is on your asset management team and how you can optimize their contribution by your leadership and commitment to specific positive behaviors and actions. Real-world situations will be provided. Be ready to share ideas and take away specific leadership concepts that can be used immediately.

10:00 am – 10:30 am

Break in Exhibit Hall

10:30 am – 12:00 noon

From Cockpit to Cabin: Evolving Technology

Moderated by Lee Brewster, NCATT

Presented by a panel of industry experts, this session will provide an overview of current and future technologies and their use in cockpit and cabin applications. New technologies will be presented, along with their capabilities and integration considerations. There will be a focus on knowledge, equipment and installation requirements in the context of NextGen airspace applications. The session will include a question and answer segment.

12:00 noon – 1:30 pm

Lunch in Exhibit Hall

1:30 pm – 2:30 pm

Operational Costs: The Elephant in the Hangar

Presented by Brandon Battles, Conklin & de Decker

The range of responsibilities that fall under the manager of the maintenance organization are broad and require a variety of skills. An element that is often overlooked (or worse, ignored) involves the business responsibilities – more specifically, the operational costs – associated with operating and maintaining an aircraft. This session will focus on the areas of operational costs that have generated the most questions from maintenance managers. Attendees will explore the importance of developing an accurate budget for operational costs; examine the many variables that make the comparison of operational costs difficult; and learn more about the fundamentals and varieties of depreciation.

2:30 pm – 3:00 pm

Break in Exhibit Hall

3:00 pm – 4:00 pm

SMS: Simplicity Means Success

Presented by John Davisson, SMS4 Aviation

This powerful, information-packed session will address the sometimes confusing world of safety management systems (SMS). The interactive presentation will empower participants to efficiently select, integrate and maintain a robust, immediately functioning SMS program, utilizing policies and procedures already in place. Topics include understanding your options in order to select the best program for your operation; the top keys to success; overcoming obstacles during SMS implementation; using existing resources; setting up the SMS correctly; and continuous monitoring and management review.

4:00 pm – 5:00 pm

Enhancing Flight Department & Business Aircraft Value

Presented by Bob Hobbi, ServiceElements

Aviation and the use of business aircraft are being examined today more than ever. The key to strengthening our position and value is to focus on providing impeccable service to customers and passengers. Every organization has a customer service culture, whether good or bad. In this session, participants will learn about the four customer service culture types and assess their own department/organization service culture. The session will explain the many applications for the service culture model on an individual and organizational level – from improving interaction and communication with customers to reconciling cultural differences within your own team.

6:00 pm – 9:00 pm

Evening Networking Dinner

Join us for an evening aboard the USS Midway. Dinner and drinks will be provided along with the opportunity to relive history aboard this historic ship.

Thursday, April 8, 2010

8:00 am – 8:30 am

Continental Breakfast in Exhibit Hall

8:00 am – 8:30 am

Welcome

9:00 am – 10:00 am

From Error Management to Error Control

Presented by Dr. Tony Kern, Convergent Performance

This session provides a set of core competencies and "how to" skills for error control at three levels: the individual, small work teams and the organization as a whole. Dr. Kern describes the latest generation of human factors with his "Empowered Accountability" approach and then drills down into the details of implementation. Whether a technician, first line supervisor or maintenance executive, you will value the ability to link performance improvement tools across all levels of the maintenance organization.

10:00 am – 10:30 am

Break in Exhibit Hall

10:30 am – 12:00 noon

Enjoy the Ride: Success as a Lifelong Journey

Presented by Steve Gilliland, Author

This high-energy session will show a way to face and resolve conflicting demands in an unforgiving business environment that keeps getting tougher. Steve Gilliland, author of Enjoy the Ride, shares his philosophy, which centers on the simple premise that true success is not a thing you acquire or achieve, but is rather a lifelong journey.

12:00 noon – 1:00 pm

Lunch in Exhibit Hall

1:00 pm – 2:00 pm

Conference Wrap-up

Stick around to win prizes at this exciting closing session, featuring the Silent Auction results, Snap-on Tool Chest Raffle, "Branding Yourself for Success" revisited, and Famous Trivia Challenge – a question and answer game with a tangible reward.

3:00 pm – 6:00 pm

PDP Course: Technical Operations Policy and Procedures Manual Development (Part 1)
(Meets PDP Objective: T8; FAA IA Approved)

Presented by AeroTechna, Inc.

This workshop helps individuals create a document that is applicable and effective for the maintenance organization and that contains processes and policies for all levels of activity. It highlights the integration of IS-BAO standards, regulatory requirements and current benchmark practices. A review of current industry trends also will be presented. This workshop is a must for industry newcomers, a great refresher for legacy flight departments and a career development opportunity for those seeking greater reward.

Friday, April 9, 2010

7:30 am – 8:00 am

Course Registration & Continental Breakfast

8:00 pm – 12:00 noon

PDP Course: Technical Operations Policy and Procedures Manual Development (Part 2)

8:00 am – 5:00 pm

PDP Course: Highly Effective Teams at Work
(Meets PDP Objective: BM4)

Presented by ServiceElements

This PDP course is designed to get participants to think differently about teams and how they work. It introduces several new motivational concepts that can enhance teamwork, such as finding talent through a strength-based philosophy, diversity, mutualism and inclusion. Project management, which requires teamwork to be effective, will be used as the application example. This course is highly interactive and includes videos, role-playing, breakout sessions and group discussion.

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