NBAA 9th Annual Flight Attendants Conference
June 17-19, 2004 • Anaheim, CA

Who Should Attend?

The NBAA 9th Annual Flight Attendants Conference can help you improve your job performance if you:

• Are a corporate flight technician, flight attendant or third cabin crew member
• Want to become one
• Want to manage corporate flight attendants

This event covers issues such as cabin safety and security, corporate aircraft passenger service, catering tips and ideas on how to manage your career. Attendees also learn the safety and regulatory requirements that can maximize cabin safety for passengers and crew. Flight attendants, flight technicians and other flight department professionals will take away options, procedures and techniques they can immediately put to use in their operations. In addition, the Conference provides an ideal opportunity for Attendees to network with those facing similar issues in today's challenging business aviation environment.

Catering Working Group Meeting

Thursday, June 17, 2004
7:30 p.m.–8:30 p.m.

All caterers are invited to this meeting

Agenda

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Day One Agenda • Friday, June 18, 2004

8:00 a.m.- 8:30 a.m.	First-Time Attendee & Buddy Meeting This meeting is designed to bring Buddies – those who have attended past Conferences – together with first-time Conference Attendees to help the newcomers get the most out of the Conference. This orientation session is a great opportunity for those new to our community to meet and network with experienced professionals. Anyone interested in being a "Buddy" to a first-time Attendee should check the "buddy box" on the attached registration form.
8:30 a.m.- 9:00 a.m.	Registration & Continental Breakfast
9:00 a.m.- 10:30 a.m.	Introductions & Keynote Speakers NBAA Flight Attendants Committee Chairwoman, Virginia Lippincott of Pfizer Aviation, will report on Committee efforts to improve cabin safety in business aviation and increase opportunities for professional development of the corporate flight attendant. Ron Mumm, BellSouth Communications director, flight operations, is the guest keynote speaker for this session. Mumm has performed before more than 20 million people as he commanded the famous U.S. Air Force Thunderbirds demonstration team. His distinguished aviation background also includes experience as an F-15 and F-16 fighter pilot, operational test pilot, instructor pilot and Thunderbird pilot. Mumm will share his perspective on how flight attendants and all crewmembers can maximize their potential in business aviation careers.
10:30 a.m.- 10:45 a.m.	BREAK
10:45 a.m.- 11:30 a.m.	Security Issues An NBAA representative will explain recent changes involving security programs required by the Transportation Security Administration (TSA) and the FAA, which can affect ramp access and service as well as aircrew status when arriving and departing from U.S. airports. This session also will address the NBAA-sponsored TSA Access Certificate (TSAAC) proof-of-concept program, an element of NBAA’s new Secure Access proposal.
11:30 a.m.- 12:15 p.m.	Stress & the Health of Corporate Aircrews Dr. Bobbie Sullivan will present results from her AirCrew Stress Study and summarize results for crews working in corporate aviation. Discussion will focus on similarities and differences between results for flight attendants working in corporate aviation and those working in the commercial sector. She plans to highlight situational factors specific to corporate flight attendants.
12:15 p.m.- 1:30 p.m.	Lunch
1:30 p.m.- 3:00 p.m.	Aircraft Cabin Food Transportation & Preparation Aircraft food service involves a set of multi-dimensional tasks beginning with menu development and ending with plate presentation. A flight attendant’s job description includes food purchasing, packing, preparation and assembly, all of which involve food safety issues. Karen Hanson of Foodsearch Plus, Inc. will address these topics along with food trends, tips on ordering from international caterers and the business of personal service and etiquette.
3:00 p.m.- 3:30 p.m.	BREAK
3:30 p.m.- 5:00 p.m.	Insurance & Accounting Best Practices for the Contract Flight Attendant What does the contract flight attendant need to consider when investigating insurance and financial planning? What does the company hiring the contract flight attendant need to consider when it comes to insurance and financial considerations? If these are questions you would like to know, Charlie Tooley, Palmer & Cay Aviation & Marine Practice Insurance, and Greg Wilson, certified public accountant, can help explain your best options. This presentation will cover issues related to workman’s compensation, liability issues, financial accounting and other considerations that can help contract flight attendants manage their career options.
6:45 p.m.- 10:30 p.m.	Evening Reception Let members of the NBAA Caterers Working Group whisk you away via motor coach to a fantasy cocktail dinner reception. Let us indulge you, pamper you and treat you to an unbelievable trip through your senses. Dress is business casual. The journey begins from the hotel lobby at 6:45 p.m. Sponsors for this event are: Air Chef Holdings LLC, Air Culinaire Inc., Air Gourmet Inc., B.E. Princess, Blue Parrot, Chef’s Market, Duni, Five Star Gourmet, Georgis Catering Executive Services, GoGo Jet Inflight LLC, Mireille’s Inflight Catering, Nor DuBois Executive Catering, Rita’s Catering of Boston, Rudy’s Inflight Catering, Tastefully Yours and Village Catering.

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Day Two Agenda • Saturday, June 19, 2004

8:30 a.m.- 9:00 a.m.	Registration & Continental Breakfast
9:00 a.m.- 10:00 a.m.	Managing Medical Issues Dr. Brent Blue, a physician and FAA-designated senior aviation medical examiner, will present a way to respond to medical emergencies and manage your own personal medical health as a crewmember. He will review scenarios and descriptions that arm Attendees with tools to assist their passengers in several medical situations. He also will discuss proper ways to manage your health as a crewmember.
10:00 a.m.- 10:15 a.m.	Break
10:15 a.m.- 11:15 a.m.	Responding to Aircraft Cabin Problems This informative panel discussion will assist flight attendants or flight technicians in dealing with problems encountered in the aircraft cabin. It also will help them better inform maintenance on problems that arise inflight. The panel will consist of flight techs and flight attendants who will advise on how to form better relationships within the flight department regarding aircraft cabin issues.
11:15 a.m.- 12:00 noon	Managing Internal Customer Relationships In our continuous quest for improving our services, we are confronted with ever more challenging external customers. Passengers/customers are diverse and can be demanding. In order to meet this challenge head on, teamwork has become pivotal. The flight department must be able to work as a well functioning team. In this interactive session, Bob Hobbi of ServiceElements will review and discuss various aspects of modern-day internal customer relations with crews and other team members.
12:00 noon- 1:15 p.m.	Lunch This lunch session will include the 2004 NBAA Flight Attendant/Flight Technician Scholarship presentations.
1:15 p.m.- 4:30 p.m.	Catering Roundtables Sponsored by the NBAA Flight Attendant Committee Catering Working Group Roundtable #1 Learn everything you need to know about fish and shellfish, including whether your fish is fresh or frozen, what size shrimp you received, and whether they were previously frozen or cooked or not. Pick up tricks of the trade for ordering fish, reheating fish, garnishing dishes and requesting safe delivery of fish products for your passengers. Also, learn the nutritional advantages of eating fish. Presented by Five Star Gourmet and Mireilles. Roundtable #2 Think you will scream if you see another plain turkey sandwich box lunch? Want to wow them with something different? Step out of the box with cold food service. Come see a plethora of cold food ideas, including menus, recipes, serving and presentation techniques. Presented by Rudy’s. Roundtable #3 Tired of the same old stuff? In a quandary as to what to serve on your next trip? Let’s get creative! Discard the mundane and the usual. Come see how you can create an event on board for varying seasons, themes and holidays. Presented by Tastefully Yours. Roundtable #4 Don’t get stressed, get organized. In this session, caterers with more than 20 years of corporate aviation experience will provide an informative and comprehensive guide to ordering catering anywhere. There is only so much time in a day, so make the most of it. Presented by Blue Parrot and Village Catering. Roundtable #5 Traveling Internationally? Curious about cultural differences around the world? As business aircraft travel longer distances, the need for learning inflight etiquette from east to west is imperative today. View serving demonstrations addressing various cultures around the world, proper body language, cultural expectations, cultural expressions and handling awkward situations, as well as the do’s and don’ts you need to know. Presented by GoGo Jets. Roundtable #6 This interactive session addresses regional tastes and how they may affect your catering choices. Using a simple basic ingredient (the canvas), local ingredients (the mediums) and ethnic/local styles of cooking (the creativity), Attendees will examine evolving regional cuisines of the United States. Menu samplings and recipe cards will be provided. Presented by Air Chef. Roundtable #7 This session will take you to a new level of plate presentation and garnishing. You will learn unique ways of presenting the foods you order in a creative fashion. The tips and techniques you will learn here will "kick it up a notch." Presented by Air Gourmet. Roundtable #8 The Diet Revolution is on. This session features new menu creations for all types of meals being served at all times of the day. Enjoy a visual feast of dishes that adhere to the top three diets of today: Atkins, South Beach and the Zone. Take away menus and recipes you can enjoy at 30,000 feet. Presented by Air Culinaire.

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Hotel Information

The Anaheim Marriott Hotel
700 West Convention Way
Anaheim,CA 92802
Tel: (714) 750-8000
Fax: (714) 748-2477
Reservations (714) 750-7000 or (800) 228-9290

Please make hotel reservations directly with The Anaheim Marriott referencing the NBAA Conference. The room rate is $99.00 per night + 15 percent tax for single or double occupancy. Reservations must be made by May 27, 2004, to take advantage ofthe discounted room rates and availability. Check-in is 3:00 p.m. Check-out is 11:00 a.m.Cancellation policy requires 72 hours notice prior to arrival.

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Airline Reservations

United Airlines is the official airline ofNBAA. U.S.Attendees who call United's toll-free number (1-800-521-4041) to book reservations and refer to Meeting ID Number 517SG will receive a 5 percent discount offthe lowest applicable discount fare, including first class,or a 10 percent discount offmid-week coach fares, purchased 7 days in advance. An additional 5 percent discount will apply when tickets are purchased at least 30 days in advance oftravel date. Or you may choose area pricing, set airfare prices based upon geographical locations. Discounts apply on all United, United Express, and UA code share flights operated by US Airways,US Airways Express and Air Canada. International Attendees will receive a 10 percent discount offthe lowest applicable fare (including business class), or a 15 percent discount offthe fully refundable, unrestricted coach fare when they call their local United Airlines reservation number and refer to Meeting ID Number 517SG. An additional 5 percent discount will apply when tickets are purchased at least 60 days in advance of travel dates. Discounts apply to United and Lufthansa flights.

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Registration Instructions

Fees:

NBAAMember: $300
Non-Member: $425

Note:

• A non-Member who pays the $425 Conference registration fee may elect to become an NBAA Member for a year and receive one free pass to the NBAA 57th Annual Meeting & Convention, October 12 to 14, 2004, in Las Vegas, NV.
• Fees include all materials, breakfasts, lunches and breaks.
• Confirmation will be sent via e-mail to acknowledge receipt of your registration, please allow 7-10 days for confirmation.

Any person who attends an NBAA convention, conference, seminar or other program grants permission to NBAA, its employees and agents (collectively "NBAA") to record his or her visual/audio images, including, but not limited to, photographs, digital images, voices, sound or video recordings, audio clips, or accompanying written descriptions, and, without notifying such person, to use his or her name and such images for any purpose of NBAA, including advertisements for NBAA and its programs.

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Substitutions/Cancellations

A full refund less 10 percent processing fee will be made for cancellations received in writing prior to Friday, June 11, 2004. NBAA understands the last minute nature of corporate aviation and has allowed as much flexibility as possible. However, there will be NO REFUNDS AFTER Friday, June 11, 2004. All requests must be received in writing or by fax to (202) 478-6885. Postmark or fax transmission date will determine date of cancellation. If you are unable to attend and wish to send another representative from your company, simply fax the name of your replacement.

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Conference Attire

The dress code for all events is business casual (slacks, skirts, blouses, sweaters and blazers for women, and slacks, polo shirts, button-down shirts, blazers or sweaters for men). Since meeting rooms have a tendency to be cool, please dress appropriately.

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For More Information

Direct registration questions to Brenda Smith at (202) 783-9267 or bsmith@nbaa.org.

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