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Saturday, January 20, 2007 |
| 7:30 am – 8:00 am |
SPDP Registration and Continental Breakfast
Hyatt Regency Phoenix |
| 8:00 am – 5:00 pm |
SPDP Course #1: Basic Corporate Aircraft
Scheduling, Dispatch and Customer Service
Hyatt Regency Phoenix
Presented by Fred Towers of Universal
Weather and Aviation, Inc.
Meets SPDP
objectives F01 and PM2
This one-day NBAA SPDP Course will identify and explain the issues to be considered when scheduling and dispatching corporate aircraft in a customer service-oriented flight operation. The seminar will cover topics such as itinerary planning, crew scheduling, customer service, basic concepts of aircraft performance and limitations, flight following, regulations, supplemental aircraft arrangements and the effects of weather on flight operations. The Attendees and instructor will work with trips from the initial planning phase through the operational and post-flight phase. The trips will be designed to illustrate and place in context the customer service and operational issues that must be considered for the successful completion of any trip. The course will emphasize the importance of communicating trip requirements, arrangements and progress to all concerned parties.
SPDP Course #2: Goal Achievement
and Conducting Valuable Performance
Reviews
Hyatt Regency Phoenix
Presented by Shari L. Frisinger, MAS
of CornerStone Strategies, LLC
Meets SPDP
objectives L2 and PM5.
Flight department personnel will understand how
effective goals, tied into the corporate objectives
and consistent with industry trends, can make
the differene between a mediocre corporation
and a top-notch rganization. Learn the three
classic reasons people don’t achieve their goals,
the five components of setting achievable goals
and the eight steps to increase your success rate.
This Course will also help you understand that
conducting meaningful performance appraisals
is key to your company’s growth. Learn the five
key components to a worthwhile appraisal system,
four common pitfalls that can color your words,
steps in evaluating your staff’s performance and
negotiating steps for rising to the next level. |
Sunday, January, 21, 2007 |
| 7:30 am – 8:00 am |
SPDP Registration and Continental Breakfast
Hyatt Regency Phoenix |
| 8:00 am – 5:00 pm |
SPDP Course #3: International Scheduling
Hyatt Regency Phoenix
Presented by Dave Stohr of Air Training
International and
Meets SPDP objective F02
This interactive Course teaches schedulers and dispatchers the requirements of international flight operations and helps participants better communicate with pilots and service providers when coordinating their flight epartments’ international trips. Attendees learn international scheduling techniques, flight planning, rules and regulations, airport/country requirements, safety and security issues and more.
SPDP Course #4: Weather
Hyatt Regency Phoenix
Presented by Don Kuehnle of FlightSafety International’s St. Louis Learning Center
Meets SPDP objective F03.
This interactive eight-hour Course provides participants with knowledge of basic weather theory, air mass and front characteristics, and the causes and characteristics of aviation weather hazards (i.e., icing, turbulence, thunderstorms and fog). The material presented will include weather charts, forecast and observation reports, graphical weather symbols, codes and abbreviations. This Course will reinforce each participant’s knowledge of weather products used in daily flight planning and operations.
SPDP Course #5: When Leaders Talk:
Mastering Communication Skills
Hyatt Regency Phoenix
Presented by Jodie Brown of Summit
Solutions
Meets SPDP objective L4
In this highly engaging and interactive course, schedulers and dispatchers will learn leadership communication skills to increase their productivity, reduce their time, and enhance their professionalism. Schedulers & dispatchers will 1) Improve their ability to understand and confirm meanings and information via telephone, non-verbal and face-to-face interactions; 2) Learn the difference between data vs. information and the appropriate presentation media and flight department software with which to present necessary reports; 3) Enhance their communication effectiveness in teams, committees, and small groups and learn how to confront disruptive and disrespectful behavior; 4) Learn how to quickly compose emails, reports and letters and check for the top ten grammatical errors; 5) Improve their power of persuasion by understanding the cognitive rationale and rules for presentation. |
12:00 noon – 8:30 pm
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Schedulers & Dispatchers Conference Registration
Phoenix Convention Center Lower Level
100 North Third Street |
| 2:00 pm – 3:00 pm |
Catering Working Group
Hyatt Regency Phoenix
Advisory Council Meeting
Hyatt Regency Phoenix |
3:00 pm – 4:00 pm
|
Software Resource Group Meeting
Hyatt Regency Phoenix |
| 4:00 pm – 5:00 pm |
Ambassador Meeting
Phoenix Convention Center |
| 5:15 pm – 6:00 pm |
First-Time Attendee Meeting
Phoenix Convention Center |
| 6:00 pm – 8:30 pm |
Welcome Reception in the Exhibit Hall
Phoenix Convention Center Exhibit Hall Lower Level
Exhibit Hall Open
Lower Level |
Monday, January, 22, 2007 |
| 7:30 am – 5:00 pm |
Registration
Lower Level |
| 7:30 am – 8:00 am |
Continental Breakfast
Room 301 Foyer Third Floor |
| 8:00 am – 10:00 am |
Opening General Session
Room 301 Third Floor
Welcome by: NBAA Schedulers & Dispatcher
Committee Chairwoman Amy Roy, IMS Health
Keynote speaker: Kevin Freiberg
This year’s Keynote Speaker Kevin Freiberg is the best selling author of the books Nuts! and Guts! Kevin’s inspirational and often humorous anecdotes teach us how “fun pays,” and “how to lighten up, loosen up and make your flight department more fun” by creating a workplace that explodes with passion and productivity. He has appeared on CNBC and the CBS Morning News for his views on the critical links between gutsy leaders, turned-on, passionate employees and loyal customers. His articles and interviews have been read in the Wall Street Journal, Business Week and Investor’s Business Daily. “He’ll stomp your toes, challenge you to stop making excuses and persuade you to wake up and get a clue – about unleashing talent, about making work fun, and about creating a culture where impassioned people come to work fully engaged ready to make a difference!” |
| 10:00 am – 5:30 pm |
Exhibit Hall Open
Lower Level
(Exhibits closed from 12:00 noon to 1:00 pm
during lunch.) |
| 10:00 am – 10:30 am |
Break in Exhibit Hall
Lower Level |
| 10:30 am – 12:00 noon |
Break-out Sessions
First Floor
These Break-Out Sessions are not repeated.
• Aviation Law
(General Session)
Room 101C
Presented by: Kent Jackson, Jackson, Wade &
Blanck, LLC
Are you burning to have your aviation law questions answered? Do you find you just have to know what the latest news is regarding economic authority and brokers? What role would you, as a scheduler or dispatcher, play in the event that the unthinkable happens? And how are recent events within the industry going to shape aviation in the years to come? Navigate your way through the aviation legal system by attending this session, taught by one of the most well-known legal experts in our field.
• Understanding SIFL
(General Session)
Room 102BC
Presented by: Nel Sanders-Stubbs, VP/Owner,
Conklin & de Decker
What is the difference between personal use and
entertainment use of the aircraft? How should personal use/non-business use be handled? What
is the SIFL rule? The Jobs Creation Act of 2004 made changes as to how deductions for personal
use should be handled; this Session offers what you need to know about these issues!
• ABCs of Business Aviation
(Beginners Session)
Room 102A
Presented by: Fred Towers, Universal Weather
and Aviation
This beginner session includes an overview
of business aviation and the schedulers and
dispatchers role. What is the purpose of Business
Aviation and why do people use it? What
value does it provide? What role do the schedulers
and dispatchers play in delivering aircraft
asset value? What are the essential differences
between the commercial airlines and business
aviation and how does the scheduler and dispatcher
position differ between the two. What
is the importance of our business aviation
associations? These questions and others are designed
to give the Scheduler and Dispatcher a
foundation for understanding their role in the
flight department, and how that role supports
the goals of the entire organization.
• FAA Part 135 Operational Control Issues
(Intermediate Session)
Room 106C
Presented by: David Norton, Shackelford,
Melton & McKinley, LLP
Operational control of Part 135 aircraft has
become a serious issue. Do you really have
operational control of your Part 135 aircraft?
What are the “red flag” items that you need to
correct for conformity? Are there transparent
issues that might be overlooked when trying to
reach conformity? This session discusses new
regulations will affect Part 135 operators. Mr.
Norton will point out examples of non-conformity
and how to correct them.
• International Trip Planning
(Intermediate Session)
Room 101A
Presented by: Lee Medlin, Chevron Corporation
International trip planning has become increasingly more difficult. This course is designed to move beyond the basics and explore the specifics of the international trip planning process. Topics covered will include identifying airport and country requirements, working with ground handlers and FBOs, identifying special needs for aircraft and personnel, customs, immigrations and document preparations, as well as other considerations when coordinating international trips.
• Formation of Low-Level Jet Stream Winds,
and the Impact on Aviation Operations
(Advanced Session) Room 106
Presented by: Matthew Mosbacher, Jeppesen
Dataplan, Inc.
The formation and persistence of a low-level jet stream wind (LLJ) events can have a signifi-cant impact on aviation when occuring in the vicinity of airfields. These events enhance convective weather, induce low-level wind shear and substantially influence ceilings and visibilities. This presentation will discuss the mechanisms promoting the development of
LLJs and how, through complex interaction with the surrounding environment, operationally significant weather changes can occur. We will examine case studies from around the world to gain a better understanding of the preferred regions for development, and look at the potential impacts of these events. |
| 12:00 noon – 1:00 pm |
Lunch
Room 301 Third Floor
(Exhibit Hall Closed) |
| 1:00 pm – 2:30 pm |
Exhibit Time
Exhibit Hall Lower Level
This time has been dedicated exclusively for Attendees
to spend time with the Exhibitors. |
| 2:30 pm – 4:30 pm |
Workshops
First Floor
These Workshops will not be repeated.
• Beyond Scheduling Software
(General Session)
Room 102A
Presented by: the Software Resource Group.
Do you think that all scheduling software systems
are the same? This Workshop introduces you to
new technologies to make your daily job easier.
Participants include AIS: automated dispatch
e-mail alerts; CAMP: wireless connectivity to
CAMP scheduling; CTA: software as portal to the
connected world; FlightPak: UV data link and
other online accesses; Seagil: selecting a gadget
platform; and PFM: using PDAs for schedules,
communication and flight log data entry.
Attendees should bring a business card to be
eligible for the SRG laptop giveaway. The drawing
will be held at the Grand Prize luncheon.
(The winner must be present to win.)
• Service Attitude
(General Session)
Room 105AB
Presented by: Bob Hobbi, Service Elements
International
In an ever-changing environment regulated by the FAA, TSA, local airports and company policy, procedures and business direction, it is our responsibility to provide a safe and professional level of service to our customers. We are the “human” assets of our companies, and our attitude is the key factor. In this workshop we will learn how to focus on attitude as a tool toward delivering “premium” customer service. By strengthening our interpersonal skills, we will build confidence and enthusiasm, and be inspired to develop a take-charge, service-focused attitude. Life is 10% what happens to you and 90% of how you react.
• Basics of Scheduling (Part 91)
(Beginner Session)
Room 106A
Presented by: Gerald Grady, CSX Corporation
and Tony Swegle, Parker Hannifin
Are you new to scheduling and feeling overwhelmed
by it all? Are you wondering what
you got yourself into? This is the workshop for
you! Learn how important communication
is, what goes into planning a trip, the logistics
after you have the trip built and other helpful
information. You are not alone, come to this
information-sharing workshop.
• Basics of Scheduling (Part 135)
(Beginner Session)
Room 101A
Presented by: Dorothy White, The Air Group
and Kim Michaelis, The Air Group
If you are new to scheduling, you probably go home shaking your head wondering what you got yourself into. We can help! Come join us as we explore the intricacies of a Part 135 operation. Learn the fine art of crew scheduling and flight coordination, and make sense of the continuously-changing FAA rules that govern your every move. Come equipped with questions to ask these seasoned professionals who have made scheduling an exciting rewarding career.
• Human Factors & Resource Management
(Advanced Session)
Room 102BC
Presented by: Jodie Brown, Summit Solutions
Enhance your work experience while refining relationships with your coworkers and your customers by improving your own work environment. Delve into the problems and solutions to make the workplace work for you. Fatigue, body rhythms, sleep and fitness all affect human performance. Learn the causes and effects of human behavior, and the impact emotions play in human performance and behaviors. This session offers suggestions for interacting and communicating with the other people in the home, workplace, and community.
• Mini IOC
(Advanced Session)
Room 101C
Presented by: Baseops International for Europe;
Colt International for North Atlantic/North
America; Air Routing International for Caribbean/
South America; ARINC for China/Russia;
Universal Weather and Aviation, Inc. for Pacific
Rim/India; and Jeppesen for Africa/Middle East
This revised format was first utilized at the
2006 San Antonio S&D Conference, and it
was so well-received, we brought it back for
this year’s Conference. Formerly called the
Worldwide Review, the Mini IOC mimics the
format used at the NBAA IOC Conference to
address and bring forth current events, issues
and pertinent changes in the various regions
of the world with respect to business aviation.
The sessions will be broken up into six regions:
North Atlantic/North America, Caribbean/
South America, China/Russia, Pacific Rim/India,
Africa/Middle East and Europe. Representatives
from international handling Companies
that provide vast experience in the international
arena will cover a broad range of topics
while also giving the audience a small taste of
the NBAA IOC Conference.
This Session will
continue Tuesday from 3:30 pm - 5:30 pm.
• Operational Problem Solving
(Advanced Session)
Room 106C
Panel includes: Brian Waldron, GE CAT;
Brent Moldowan, TAG Aviation; Lance Warren,
Flightworks, Inc; Tracey Garzione, Avaya;
Lori Fournier, West Coast Charters; and Diane
Macier, Abott Labs
How will you fare during and after your next unexpected operational challenge? Our bestlaid plans in flight operations are sometimes interrupted by events or circumstances beyond our control. We need to skillfully navigate those challenges in real-time however, to produce the results we originally planned for.This interactive workshop will focus on some real case studies and scenarios that we all may face at some point. This panel of experienced schedulers will share their knowledge and experience in solving problems related to weather, mechanicals, crew duty and more. What worked and what didn’t? What should have happened instead. Session participants will work through case studies and build a decision tree that you can put into practice. |
| 4:30 pm – 5:30 pm |
Networking Ice Cream Social
Exhibit Hall Lower Level |
Tuesday, January, 23, 2007 |
| 7:30 am – 5:00 pm |
Registration
Lower Level |
| 8:00 am – 8:45 am |
Continental Breakfast in Exhibit Hall
Lower Level |
| 8:00 am – 5:30 pm |
Exhibit Hall Open
Lower Level
(Exhibit Hall will be closed during the Opening General Session 8:45 am – 10:30 am and Lunch 12:00 noon – 12:45 pm. Exhibitors are encouraged to attend both the OGS and Lunch.) |
| 8:45 am – 10:30 am |
Opening General Session
Room 301 Third Floor
Keynote Speaker: Ed Bolen, NBAA president and CEO
Please join us for an industry and Association update and the presentation of the S&D scholarships. |
| 10:30 am – 10:45 am |
Break in Exhibit Hall
Lower Level |
| 10:45 am – 12:00 noon |
Break-Out Sessions
First Floor
These sessions below will be repeated from 1:30 pm – 2:45 pm, except as noted.
• Jet Fuel – From The Pipeline To The Flightline
(General Session) (Not repeated)
Room 102BC
Presented by: Walter Chartrand, Air BP
The “life blood” of our aircraft. Ever wonder
why jet fuel costs so much money? Do
you know what goes into processing a barrel
of fuel? Have you considered how fuel is
transported to the airport, or where the costs
associated with safely pumping fuel into our
airplanes comes from? This informative session
will give you a great base of information to
help you understand the general process of jet
fuel all the way to your company’s aircraft.
• The Latest on Safety & Security
(General Session) (repeated)
Room 106B
Presented by: Dr. David Huntzinger,
TAG Aviation
This session identifies the issues and the many
pitfalls concerning safety and security in business
aviation. Topics discussed include flying
corporate and charter aircraft in a post 911 era
and what we, as schedulers, can do to insure the
safe and secure movement of airplane under our
operational control. Also addressed will be the
role of the TSA and the latest issues and expectations
set forth by the agency, including getting
into DCA, overflight permits and TSAAC. Lastly and most importantly, we would like
to open the floor to questions you may have
concerning safety and security including starting
a safety committee and personal safety and
security, as well as protecting and transmitting
confidential information via e-mail, cell phones
and other electronic medium.
• Performing On the Edge & Staying in Control
(General Session) (repeated)
Room 105AB
Presented by: Dr. Deborah Bright, Bright
Enterprises, Inc.
In today’s environment where there is too
much to do and too little time to do it, success
lies in how we react to daily pressures and
uncomfortable situations - both in and out of
the workplace. On The Edge And In Control,
authored by Dr. Deborah Bright, benefits
anyone who wishes to stay in control and
better handle emotionally-charged situations
and difficult circumstances more effectively. Participants will enhance their professional
image and increase job productivity by learning
to: gain greater self-control in highly emotional
situations; handle the stress and upset feelings
that arise after making mistakes or experiencing
disappointments; communicate effectively
to maximize output and performance in the
workplace; and understand control and determine
what you can and can’t control.
• The 5 Cs of Communications
(General Session) (repeated)
Room 101A
Presented by: Cindy Suggs, Universal Weather
and Aviation, Inc.
When it comes to communicating externally
with clients or internally with team members,
practicing the Five Cs of communications is
a must. Session participants will learn how to
adhere to the “principles” of clarity, consistency, conciseness, consideration and compassion when communicating, so that long-term successful relationships ensue and careers blossom.
• Aircraft Tracking & In-flight Communications
(Beginner Session) (repeated)
Room 106C
Presented by: Richard “Ace” Stutz, ASRI and
John Metzger, ARINC
Technology continues to change the way we conduct our business. Air-to-ground communications is perhaps the aspect that is impacted the most by technological advancements. Pilots are now able to receive up-to-date weather alerts, route changes, new NOTAMs, etc. directly to the cockpit. With satellite communications services expanding and new avionics available, there is a growing range of options to consider when communicating with aircraft en route. What about today, or 10 to 20 years from now? Experts will shed light on today’s air-to-ground communications systems and services, and share their best insights on what advancements can be expected in the relatively near future.
• What Happens When the Trip Leaves the Base?
(Beginner Session) (Not repeated)
Room 101B
Panel includes: Sandy Showalter, Showalter Flying Service Inc.; Cherie Karr, Cingular; and Rick
Cortez, Primo’s Catering
This experienced panel will dissect a trip after it leaves base to show how your knowledge and attention to detail are paramount to making a routine trip a great trip for passengers, crew, the aircraft and the bottom line.
• Dispatcher License – What To Expect
(Intermediate Session) (Not repeated)
Room 106A
Presented by: Shafie Sabry, Flight Safety International
and two licensed dispatchers TBA
What are the requirements for becoming a licensed dispatcher? What are the duties and responsibilities of the licensed dispatcher? Most importantly, of all the practical knowledge gained through your studies of FAA regulations, meteorology, navigation, aircraft and ATC, what will you actually use day in and day out? Many Part 91 and Part 135 operators are having their schedulers, flight coordinators and dispatchers obtain their FAA Aircraft Dispatcher Certificate (license). If you are considering obtaining your certificate, this session is a must! Learn how, as a licensed dispatcher, you can enhance the overall efficiency and safety of your flight department. Join us for an overview of the Aircraft Dispatcher Certificate program requirements, and bring your questions for our two licensed dispatchers. They will tell you exactly what they use on
a daily basis in their respective Part 91 and Part
135 operations.
• STMPS & Ski Country Operations
(Intermediate Session) (Not repeated)
Room 102A
Presented by: Randy Carlson, Denver Center
and Jeff Evans, Honeywell
This in-depth discussion on special traffic management programs (STMPs) will aim to separate rumors from reality, discuss operator best practices and detail future enhancements that are intended to increase predictability, efficiency and emphasize accountability. |
| 12:00 noon – 12:45 pm |
Lunch
Room 301 Third Floor |
| 12:45 pm – 1:30 pm |
Exhibit Hall Time
Lower Level
This time has been dedicated exclusively for Attendees
to spend time with the Exhibitors. |
| 1:30 pm – 2:45 pm |
Break-Out Sessions
First Floor
These Sessions are repeats, except as noted.
• The Latest on Safety & Security
(General Session) (repeat)
Room 106B
See Session description under
10:45 am – 12:00 noon
• Performing On the Edge & Staying in Control
(General Session) (repeat)
Room 105AB
See Session description under
10:45 am – 12:00 noon
• The 5 Cs of Communications
(General Session) (repeat)
Room 101A
See Session description under
10:45 am – 12:00 noon
• Pandemic & Other Medical Concerns
(General Session) (Not repeated)
Room 102BC
Presented by: Joan Garrett, MedAire, Inc
What is your role as scheduler/dispatcher
when a medical situation arises during a flight? What if the passengers want to go into an area affected by a pandemic? How do you handle requests to carry oxygen on the aircraft? These situations arise when you least expect them. Learn from an expert in the aviation medical field on how to ppropriately deal with these issues and more.
• Aircraft Tracking & In-flight Communications
(Beginner Session) (repeat)
Room 106C
See Session description under
10:45 am – 12:00 noon
• Small Flight Department Issues
(Beginner Session) (Not repeated)
Room 102A
Presented by: Patty Hagen, RVR Aviation and Cindy Polfliet, Schwan’s Aviation
There are unique challenges faced by small
flight departments and those departments with
limited S&D and support staff. Panelists will
discuss these challenges with the audience, and
offer solutions for various subjects including:
backup, work/life balance, on-call 24/7, remote
location, limited training budget and lack of
local networking opportunities.
• Rotary Wings
(Intermediate Session) (Not repeated)
Room 106A
Presented by: George Edward “Ed” Newton,
Honeywell
What are the hazards, caveats and “what nots” of helicopter operations? Do you fly in and out of big cities like New York, Boston, or Los Angeles? Do you fly to off-shore, oil platform operations? Do you fly Alaskan or other regional pipeline inspections? What are the predominant weather patterns? What are the endurance and environmental limitations of the aircraft? This session will explore these questions and more, and help you to better understand and dispatch your rotor-wing aircraft - no matter when, where or how it operates. More so, we help you to better convey the limitations and caveats of helicopter operations to your customer to create a safer flying environment for everyone.
• Tax Issues (91 & 135)
(Advanced Session) (Not repeated)
Room 101C
Presented by: Nel Sanders-Stubbs,
Conklin & de Decker
What is the federal excise tax (FET) and how
does it apply to your operation? Are any Part
91 operations subject to the commercial FET?
How does the IRS apply the FET to shared
aircraft programs? Does the commercial FET
apply to management fees? These questions,
and many more, will be discussed and analyzed
in this session. |
2:45 pm – 3:30 pm
|
Break in Exhibit hall
Lower Level |
| 3:30 pm – 5:30 pm |
Workshops
First Floor
These Workshops do not repeat.
• Flying In A Wireless World
(General Session)
Room 106A
Presented by: Wes Sharpe, Universal Weather
and Aviation, Inc.
The Web changed everything, including the
world of flight planning. With the Internet, we
now have capabilities we never dreamed of 20
years ago. Operators can literally do everything
from A to Z when planning their trips online,
including taking advantage of a variety of new
free services and tools. Learn how to navigate
the constantly changing world of the web from
online flight planning experts.
• Get Connected with Regional Groups
(General Session)
Room 102BC
Panel includes: Regional group leaders
Would you like to network with your peers
more than once a year at the NBAA S&D
Conference? If so, you should consider starting
a regional group in your area or joining one
that is already in existence. Come learn how to
start your own group from some of the most
successful regional groups in the country, or
learn new tips for making your existing groups
even more successful. Our panel of experts will
also share, how to get informative speakers and
where to find sponsors for the meetings.
• Non-Scheduling Software Solutions
(General Session)
Room 106C
Panel includes: AirChef; ARG/US; Horizon
Business Concepts; One-Mile-Up; RLM; and
Rudy’s In-Flight Catering
There are many non-scheduling software
products that can streamline the processes in
flight departments. You will be amazed at the
technologies that you can use in your job. The
Software Resource Group participants will
cover: Online catering orders; Risk management
tools for charter purchasing; “Flash-turn”
on-line service requests; Hangar design for
safety and efficiency; Real-time flight tracking
tools; Online catering purchases and tracking.
Attendees should bring a business card to be
eligible for the SRG laptop give-away. The drawing
will be held at the Grand Prize luncheon.
(The winner must be present to win.)
• Workplace Secrets Of Success
(General Session)
Room 105AB
Presented by: Captain Karen M. Kahn, MCFI,
Aviation Career Counseling
Captain Karen Kahn, one of the first women to be hired by a major airline in 1977, shares
secrets, from 29 years in an airline cockpit, to help you bolster your confidence, assertiveness
and leadership skills. You can impress others with your knowledge and ability, while still
maintaining your credibility. Avoid the pitfalls that keep men and women from succeeding in
their chosen fields. Improve your communication skills to enhance your interactions with
others. Learn how to outshine your competition to quickly advance your professional career. Become an assertive leader by using proactive
thinking to demonstrate your good judgment,
knowledge and willingness to go that extra mile.
• Mini IOC (Continued)
(Advanced Session)
Room 101C
See Session description under Monday,
January 22, 2007 2:30 pm – 4:30 pm |
| 6:00 pm – 10:00 pm |
Off-Site Evening Special Event
This year’s off-site event will be held at Jacksons
on Third, and is included in your registration fee.
This conveniently-located venue is three blocks
from the Convention Center. Enjoy music, dancing
and dinner. There is also an outdoor patio
designed for those who wish to experience the
warm evening nights of Phoenix in January. Mix
and mingle with fellow schedulers and dispatchers
and the vendors with whom you work. |
Wednesday, January, 24, 2007 |
| 8:00 am – 11:00 am |
Registration
Lower Level |
| 9:00 am – 10:00 am |
Continental Breakfast in Exhibit hall
Lower Level |
| 9:00 am – 11:00 am |
Exhibit Hall open |
| 10:00 am – 11:45 am |
Break-Out Sessions
First Floor
These Sessions will not repeat.
• It’s About Time
(General Session)
Room 102BC
Presented by: Bob Hobbi, Service Elements
International
Managing priorities, deadlines, forecasts,
changes, multiple incoming requests and demands,
along with phone calls, meetings, faxes,
e-mails, flight following and cancellations, as
well as dealing with the unexpected and the
unknown all describe a day in the life of a
scheduler/dispatcher. Keeping up with it all
can feel overwhelming; and mastering it all can
seem impossible. This session teaches you how
to make time a tool and not an adversary by
studying techniques, tips and tricks, along with
setting up procedures and handling changing
priorities that will assist one in mastering the
task of time management. Learn a strategy that
will help to anticipate change, repare for the
unexpected and eliminate stress by creating
time to spare. Learn to work smart, not hard,
and to handle urgency without compromising
what’s important or losing your cool or
credibility in the process of getting it all done.
Time can be on your side, and you its master.
• Roundtable Discussions
(General Session)
Room 104AB
Moderated by: Delores Johnson, AirChef, Janell
Lacoste, Netjets, Lucille Fisher, Quality Resources,
Kellie Rittenhouse, Penastar Aviation and Randy
Vitato, LimoLink, Inc.
Covering a variety of topics, this session is designed to facilitate conversation, trouble-shooting
and best practices for the subjects covered.
A knowledgeable moderator will address
questions and encourage the exchange of ideas
within these smaller, intimate groupings. Table
topics will be: catering, ground transportation,
flight attendants, shuttles, IS-BAO audit and
best practices/worst gripes.
• Qualifying Your Vendor
(Beginner Session)
Room 106A
Presented by: Ty Dubay, Executive Jet Management
Do you know the services you need, but are you unsure where to find them or what to choose? How do you qualify providers to ensure quality and value? As a scheduler, dispatcher or flight coordinator, you are constantly buying goods and services on behalf of your company and clients. This session provides valuable insight on securing goods and services,
while maintaining quality and value. From phone interviews, to formal proposals, this session addresses methods and tools to design a plan for securing successful service providers. Attendees will receive a list of general aviation operations providers.
• ATC Hot Topics
(Intermediate Session)
Room 101AB
Presented by: Jo Damato, NBAA and a
representative from the FAA
A proactive dispatcher or scheduler can save flight crews and passengers from ATC delays. Learn about publicly-available resources that can make you a more informed member of your flight department team. NBAA and FAA
representatives will discuss delay awareness and mitigation. This is the Session that will give
you the knowledge and skills to further emphasize your integral role in flight operations. Your pilots will thank you too!
• North American Border Issues
(Intermediate Session)
Room 105AB
Presented by: Helen Goward, Canada; Alvaro
Quintana, Mexico; Donald Anderson, USA; and
Rich Gage, CBAA/IBAC
This not-to-be-missed session involves hot topics
such as CANPASS, Cabotage, agriculture
issues, cross border documentation requirements,
firearms issues, manifests, future regulations and much more. This session has a panel of experts knowledgeable on business aviation-related customs/border protection issues that flight departments deal with on a regular basis. Our speakers include, the Canadian Border Services, Superintendent of Targeting and Risk Analysis, a local port director for the US Bureau of Border and Protection Services, past director of customs and immigration for Mexico and the president and CEO of the Canadian Business Aviation Association, and they will offer International and IBAC border crossing information. After their presentations, you will have an opportunity to ask questions directly to the panel to assist you with the challenges and demands you have in your flight departments and FBO. |
| 12:00 noon – 2:00 pm |
Grand Prize Luncheon
Room 301 Third Floor |
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