Schedulers & Dispatchers 4th Annual Golf Tournament
Location: Westin Savannah Harbor Golf Resort & Spa

Cost: $95.00

Registration: You will be prompted to sign-up for the golf tournament when you register to attend Schedulers and Dispatchers Conference.

SPDP Course #3: Resource Management for Aviation Leaders (Day 2 of 2)
Location: Savannah Marriott Riverfront
Presented by: Century CRM, LLC
Meets PDP and SPDP Objective L6

SPDP Course #4: Aviation Security for the Business Aviation Flight Department
Location: Savannah Marriott Riverfront
Presented by: Embry-Riddle Aeronautical University
Meets PDP and SPDP Objectives BM5 and T6

This course includes practical knowledge in the security systems, hardware, software, practices and overall business security assessments. Added topics are airport security requirements, general hangar security, applicable regulations, passenger security, international security considerations and operational security, as well as ethical requirements and norms for maintaining security programs and managing risk.

SPDP Course #5: Building a High Performance Flight Department Team
Location: Savannah Marriott Riverfront
Presented by: Jodie Brown, Summit Solutions
Meets PDP and SPDP Objective L5

Safety, timing, accountability and success all define the traits of a high performance flight department team. In this one-day, highly interactive session, Flight Department Schedulers and Dispatchers, and other members in aviation teams, will look at individual and organizational behavior and techniques used to develop high performance teams. The course will cover the essential elements of human factors, teamwork, individual responsibilities and team goals, and address some common problems faced in flight departments including high stress, fatigue, finger pointing, team member accountability, career mobility, etc. Participants will engage in problem-solving exercises that provide learning opportunities in the areas of clear performance goals, what determines team success, communication, “teaming”, feedback, motivation and buy-in.

Catering Working Group
Location: TBD

Advisory Council Meeting
Location: TBD

Ambassador Meeting
Location: Savannah International Trade & Convention Center

First-Time Attendee Meeting
Location: Savannah International Trade & Convention Center
Sponsored by: FlightSafety International

Welcome Reception in the Exhibit Hall
Savannah Convention Center Exhibit Hall Lower Level

Exhibit Hall Open

Opening General Session

Welcome and Committee introductions by NBAA Schedulers & Dispatcher Committee Chairwoman Jenny Showalter, Showalter Flying Service

Keynote: Tom Whittaker

This year’s keynote speaker Tom Whittaker will take you to new heights as he shares how “Attitude Determines Your Altitude!” In 1979 Whittaker, an outdoor adventurer and mountaineer, was involved in a serious car accident resulting in an amputated foot. Fueled by his determination to rebuild himself as a more potent individual than before the tragedy, Whittaker overcame pain and anger to embark on an extraordinary life of service and adventure. In 1981 he created the Cooperative Wilderness Handicapped Outdoor Group. By harnessing the power of civic responsibility and volunteerism, he provided the lessons of his own recovery to assist others. This ground-breaking work, now in its 27th year, led Newsweek magazine to name him as one of “America’s Unsung Heroes.” In 1998 Tom became the first disabled person to stand on the “Roof of the World,” the summit of Mt. Everest. Join us as the author of Higher Purpose tells his amazing story and allow him to inspire you to embrace change, take responsibility for outcomes and drive forward with integrity and passion!

Exhibit Hall Open

(Exhibits closed from 12:00 noon to 1:00 pm during lunch.)

Break-out Sessions -

› Communication Blockbusting
(General Session; SEBA Level All)
Presented by Jodie Brown, Summit Solutions

You communicate and assume the message has been relayed correctly, then double back around to ensure other people do what they promised. By being more self-aware of our business as-usual communication habits, we can learn to modify our tactics to accomplish more. Attendees will look at how getting a feeling for how others work, behavioral styles, method of delivery, insight and our own thinking influences our communication effectiveness.

› Building an International Itinerary
(Intermediate Session; SEBA Level 1-2)
Presented by Buzz Gannon, Universal Weather & Aviation

Why isn’t your international flight due to arrive at its destination on time based on your scheduling systems’ estimated time en route? Discover the answer to this and other questions as we develop an international itinerary from the Dispatcher/Scheduler point of view. We will also explore the many resources available online to help build your international trip itinerary.

› What Happens When the Aircraft Leaves the Base?
(Beginner Session; SEBA Level 1-2)
Presented by Laura Everington, Universal Weather & Aviation, Jamie Wilson Landmark Aviation, Mark Jackson, Boeing Corporation, and Sav Mongelli, Air Chef

The plane is gone so now you can relax….or can you? Did you do everything necessary to assure the trip goes smoothly? This panel of experts provides insight into what can happen when an aircraft leaves the base without thorough and proper preparation. Travel with the experts through a trip from start to finish seeing what can go right and what can go wrong.

› Flight Planning and the Impact of ETOPS
(Intermediate Session; SEBA Level 3-4)
Presented by Chuck Taylor, Jeppesen Dataplan, Inc.

New restrictions, additional requirements and the complexities of dealing with airway reservations have put more demands than ever on business aviation. Given the implementation of ETOPS for Part 135 operations, the flight planning process is critical in ensuring compliance with federal regulations. Also included in the discussion are RVSM, Euro control and North Atlantic Tracks.

Stop the Error Chain! It takes fewer than four errors to cause an accident, but only one person to prevent it. What is your role, and how can you help stop the error chain? This session teaches how to prepare checks and balances in your flight planning procedures.

Lunch
Location: TBD

Exhibit Hall closed.

Exhibit Hour

This time has been dedicated exclusively for Attendees to spend time with the Exhibitors.

Workshops

› Creating a Culture of Teamwork
(General Session; SEBA Level All)
Presented by Tom Whitaker and ServiceElements

There is little question a flight department is a diverse working environment. Our keynote speaker, Tom Whittaker reviews the relationships and perceptions between schedulers and dispatchers, pilots and maintenance technicians, and the challenges of delivering services in a high performance, function driven environment where teamwork is essential for continued excellence. Gain insight into the techniques required to bring people together, recognizing that every role is critical in providing the ultimate in world class service.

› Mini IOC Part 1 & 2
(Advanced Session; SEBA Level 2-3)
Presented by Colt International , Universal Aviation and Weather Inc., BaseOps World Fuel

Experience international travel through the eyes of a scheduler. This Mini IOC is perfect for individuals unable to attend NBAA’s International Operator Conference and are looking for an overview of current international concerns and issues. Parts 1 and 2 (Wednesday) of this two-day session includes Europe, the Caribbean, South America and the North Atlantic. Parts 3 and 4 (Thursday) from 3:30 pm – 5:30 pm covers Africa, the Middle East, Russia, China, the Pacific Rim and Asia.

› Basic Scheduling Part 91
(Beginner Session; SEBA Level 1-2)
Presented by Tina Spence, Avaya

Welcome to the exciting world of business aircraft scheduling!
Explore Federal Aviation Regulations Part 91 and how it
affects all aspects of scheduling and dispatching from aircraft
to crew scheduling to battling adverse weather conditions.

› Basic Scheduling Part 135
(Beginner Session; SEBA Level 1-2)
Presented by Mike Harvey Hop-A-Jet, Lance Warren, Flight Works, and Cheli Morrison, Bridgeford Flying Services

Join this panel of experts and bring along your own questions as basic scheduling for 135 operators is discussed. Explore the fine art of crew scheduling and flight coordination. Learn how to discern currency requirements and maintenance differences between Part 135 and Part 91 operations. Get tips on preparing trip quotes and valuable reference resources. Discover how to make each and every mission a success!

› Personal & Entertainment Use of Company Aircraft
(General Session; SEBA Level 2,3 & 4)
Presented by Nel Stubbs, Conklin & deDecker Associates and Ed Kammerer, Edwards, Angell, Palmer, & Dodge, LLP

How do you value personal use of an aircraft? When is SIFL applied? What is the Jobs Creation Act? What if the aircraft is on a 135 Certificate? What is meant by entertainment and non-entertainment use? How can you best capture all the information you need? Join us as we answer these and many other questions to help clear up this often misunderstood topic.

› Operational Problem-Solving Tricks of the Trade
(Intermediate Session; SEBA Level 2-3)
Presented by Craig Curtis, Pentastar Aviation, LLC, Drew Barnes, KRAFT Foods Global Aviation, Jayne Platt, Textron, Inc., and Brian Waldron, GE Corporate Air

Plans in flight operations can be interrupted by events or circumstances beyond your control. How will you handle your next unexpected operational challenge? What worked and what didn’t? What should have happened instead? A panel of seasoned schedulers will share their knowledge and experience in solving problems related to weather, mechanicals, crew duty and more. Participants will work through case studies and build a decision tree that you can put into practice. This session repeats on Thursday, from 3:30 pm – 5:30 pm.

Exhibit Hall Open

(Exhibit Hall will be closed during the Opening General Session 8:30 am – 10:10 am and Lunch 12:00 noon – 12:45 pm. Exhibitors are encouraged to attend both the OGS and Lunch.)

Opening General Session - Welcome, 2008 Scholarship Presentations and SPDP Recognition
Location: TBD

Keynote Speaker: Bill Garvey, Business and Commercial Aviation (BCA)

20 Years of Scheduler & Dispatcher Conferences, the Celebration Begins ...

The Scheduler & Dispatcher Conference will celebrate its 20th Anniversary at the 2009 Conference in Long Beach, CA. In preparation for this memorable event, media professional, Bill Garvey, editor-in-chief, Business & Commercial Aviation magazine has graciously agreed to present a history of the evolution of the professional business aviation and the role of the scheduler and dispatcher.

Don’t miss this special session on Thursday morning, prepared especially for the professional scheduler and help begin the celebration for the 20th Anniversary of the NBAA Scheduler & Dispatcher Conference.

Break-Out Sessions

› Matching Your Security Equipment to the Threat
(General Session; SEBA Level 2-3)
Presented by Tom Winn, ASI Group

It’s time to become proactive in the security culture of your operation! Flight Departments take on risks both at home and on the road. This session discusses the threats specific to flight departments and offers practical advice for supplying protection and applying security technology.

› Media Perspective - Current Issues Affecting Business Aviation
(General Session; SEBA Level All)
Moderated by Bill Garvey, BCA

Panelists: George Larson, BCA, Kirby Harrison, AIN, and Jon Infanger, AIRPORT BUSINESS

You may have met these panelists reporting on a previous S&D Conference or at other NBAA or Industry Events. You have most likely read an article of theirs in an industry publication. Did you ever wonder what their careers are like? The Who, What, When and Why of their day? This panel of media experts, who have reported on the S&D Conference for many years, will present a media overview and answer your questions about our media, focusing on current industry issues and their effect on our community.

The International Standard for Business Aviation Organization (IS-BAO) will have an impact on schedulers and dispatchers whether your flight operation complies, registers or renews their registration. Safety management systems include the scheduling and dispatch function – find out how you can help. Get the inside story on how IS-BAO affects your flight operation.

› Upgrading Your Scheduling Function – Benchmarking
(Intermediate Session; SEBA Level 3-4)
Presented by Shafie Sabry, Flight Safety International, John Frangipani,
Meridian Air Charter, Michelle Spearman, Cable Vision, Jenny Asbell, Coca-Cola Company

Take your department and your skills to the next level! Provide more comprehensive services to your operation by learning how to put together flight plans, permits, international packages and other support that is a notch above ordinary, adding value to your operation and performance skills. Draw from the experience of others as we show you how to benchmark your operation against other companies that have transitioned their departments.

Lunch
Location: TBD

Exhibit Hall closed.

Exhibit Time

This time has been dedicated exclusively for Attendees to spend time with the Exhibitors.

Break-Out Sessions

› Regional Group & Local Influence
(General Session; SEBA Level All)
Presented by Various Regional Group Representatives

Come and enjoy the opportunity to network with regional group leaders from around the country and hear how they have shared their influence on a local level. This roundtable format will include topics of interest such as government issues, meeting places, vendor relations, keeping in touch through the year, best practices and biggest challenges. If you are interested in joining or starting a regional group, this is the best place to find out more!

› NOTAMS, METARS & TAF’s Oh My!
(Intermediate Session; SEBA Level 1-2)
Presented by Joseph Spain, Air Routing International

Are any of the runways at Lambert-St. Louis International closed? What is the latest prevailing visibility at Miami International? When will the ceiling at Chicago O’Hare International improve to 1000 feet? Having the ability to answer these important, commonly asked questions will allow you to provide a higher level of service to your customers and crews, and increase the value that you add to your department and to your company. Attend this session to receive a descriptive overview of each of these encoded
message types.

› Dispatch SOP Manual for Part 91
(Advanced Session; SEBA Level 2,3 & 4)
Presented by Gerald Grady, CSX Aviation and Sharon Forbes, DuPont Aviation

Have you ever wondered how to create or revise a Dispatch SOP Manual for your flight department? Explore topics including flight dispatch in aviation SOP, guidelines for executive travel coordination, training and refresher information, and new employee orientation. Understand the importance of working with others inside and outside of the flight department to ensure that procedures meet all requirements.

› Scheduling Handbook Part 135
(Advanced Level; SEBA Level 2-3)
Presented by Elia Bedell, TAG Aviation, Amy Marinez, Virgin Charter, Patty Hagan, RVR Aviation and Cherie Hecker, TWC Aviation

Want some tips from some of the best in the business? Come learn from fellow Part 135 schedulers what works and what doesn’t, and develop your handbook on all the basics of scheduling under Part 135 rules. Learn about various regulatory rules and hear first-hand examples that are key to having a successful 135 flight department.

When arranging ground transportation, what company will you use? What type of vehicles do they have? Are they insured? How accessible is the staff? What do you know about the drivers? Are you confident of your passengers’
safety? These are some of the questions you should be asking while searching for a ground transportation provider. Please join us to learn how you should qualify your ground transportation provider.

› Fundamentals of Business Aviation/The Value of a Flight Department
(Beginner Session; SEBA Level 1-2)
Presented by Fred Towers, Universal Weather & Aviation, Inc.

Business professionals didn’t always have the convenience of a business aircraft as a tool of corporate success. These days, flight departments are an invaluable communication and efficiency tool, and the role of scheduler and dispatcher has been recognized for the significant contribution to that success. Join us to learn how the flight department and your position were created and the positive impact business aviation has on the community.
2:45 pm – 3:30 pm Break

Workshops

› ATC : NAS Today & Tomorrow
(General Session; SEBA Level 2, 3 & 4)
Presented by Ernie Stellings, Mike Schwab, and Jim McClay, NBAA and Rob Draughon, FAA

Knowledge is power! Get current on the state of the National Airspace System (NAS) and where it is headed.  Also, discover the airspace information resources available to schedulers and dispatchers. Learn about traffic flow management and discover how an informed scheduler or dispatcher can minimize ATC delays. Representatives from NBAA’s GA Desk teach you how to find out if your flight is affected, what the projected delay is and alternatives to reducing delays.

› Mini IOC Part 3 & 4
(Advanced Session; SEBA Level 2, 3 & 4)
Presented by Air Routing, Jeppesen and ARINC

Experience international travel through the eyes of a scheduler. This Mini IOC is perfect for individuals unable to attend NBAA’s International Operator Conference and are looking for an overview of current international concerns and issues. Parts 1 and 2 (Wednesday) of this two-day session includes Europe, the Caribbean, South America and the North Atlantic. Parts 3 and 4 (Thursday) from 3:30 pm – 5:30 pm covers Africa, the Middle East, Russia, China, the Pacific Rim and Asia.

› Emergency Preparedness Workshop
(General Session; SEBA Level All)
Presented by Charlie LeBlanc, ASI Group, Tom Winn, ASI Group and Pascaline Wolfermann, MEDEX

Do you have a plan for the unexpected? Are you prepared to respond in the event of political unrest, a natural disaster, illness or accident? Explore the options and resources available to you for creating a proactive plan when responding to these possibilities. Meet professionals in the areas of travel security, intelligence, and medical risk with hands-on experience in formulating and executing evacuation plans in the real world.

› How to Create a Truly Genuine Customer Service
(General Session; SEBA Level All)
Presented by Bob Hobbi, ServiceElements

It seems aircraft user expectations are continually increasing. Our customers are looking for more value in what we do – will we be able to meet their expectations? One way to approach this ever increasing challenge is by creating an environment focused on passenger/aircraft user/customer perception. Together we will discover the essence of what it means to “create an experience,” and review key elements of that experience-based service delivery. We will also review steps needed to begin the process of a culture shift to deliver preeminent service and value.

› Operational Problem Solving- Tricks of the Trade
(Intermediate Session; SEBA Level 2-3)
Presented by Craig Curtis, Pentastar Aviation, Drew Barnes KRAFT Foods Global Aviation, Jayne Platt, Textron, Inc. and Brian Waldron, GE Corporate Air

Plans in flight operations can be interrupted by events or circumstances beyond our control. How will you handle your next unexpected operational challenge? What worked and what didn’t? What should have happened instead? A panel of seasoned schedulers will share their knowledge and experience in solving problems related to weather, mechanicals, crew duty
and more. Participants will work through case studies and build a decision tree that you can put into practice. This session is also offered on Wednesday, from 2:00 pm – 4:00 pm.

Off-Site Evening Special Event

This year’s evening special event, “The Ghosts and Legends of Savannah” at 6:00 pm on Thursday, January 31, promises to be a fun-filled evening held at historic Forsyth Park. Experience the local cuisine through “A Taste of Savannah,” be entertained by storytellers sharing the culture, folklore and mysteries of this unique city, and enjoy the music of local entertainers.

Break-Out Sessions

› FBO Selection-The Decision Workshop
(General Session; SEBA Level All)
Presented by Kellie Rittenhouse, Pentastar Aviation, LLC, Greg Rorabough, ChevronTexaco and Amy Koranda, NATA

Your selection of an FBO can make or break the success of the entire trip. Ensure that your expectations are met and that your clients, crew and aircraft are cared for safely. Raise the bar during your selection process and use the recipe for success: SAFETY. Safety, Accessibility, Facility standards, Excellent customer service and investment of your Time will lead You to make an educated decision. Learn from a panel of experts in providing and procuring these services including an introduction to NATA’s Safety 1st program and Safety Management System for FBO’s.

› FET & State Tax Issues
(Intermediate Session; SEBA Level 2, 3 & 4)
Presented by Nel Stubbs, Conklin & deDecker Associates and Ed Kammerer, Edwards, Angell, Palmer & Dodge, LLP

The commercial Federal Excise Taxes apply when an aircraft is used to carry persons or property for compensation or hire. How do these taxes apply to a commercial operation? Can the commercial FET apply to Part 91 flights? How do the state sales and use taxes apply to general aviation aircraft ownership and leasing operations? What are some of the common exemptions and misconceptions regarding these taxes? Receive an overview of how aircraft registration fees and personal property taxes are applied to general aviation aircraft. Specific situations will be used to demonstrate the application of state taxes and the commercial FET in this informative tax issues session.

› Cross Border Issues
(Intermediate Session; SEBA Level 1, 2 & 3)
Presented by Scott Harold, Landmark Aviation

What is an SBOE? Where is 30 degrees south latitude? Who contacts CANPASS? What is cabotage and to whom does it apply? Meet our panel of experts from various international agencies including U.S. Customs and Border Protection and the Canadian Border Services to discuss topics including CANPASS, cabotage, cross-border documentation requirements and future regulations. Get answers to your questions from the border professionals!

› Business Etiquette-How Does the World View You?
(General Session; SEBA Level All)
Presented by Jodie Brown, Summit Solutions, LLC

First impressions last forever. Do you really know how to look and act professionally? Is it enough to further your career? What are the “red flag” items that you need to correct? What are the more transparent behaviors that might be underestimated or unknown to you? Hear examples of poor to perfect etiquette and learn the many “little” changes that can make “substantial” differences in how you present yourself and the positive perception of others.

› Conflict Resolution & Stress Management
(General Session; SEBA Level All)
Presented by Bob Hobbi, ServiceElements

Conflicts in the workplace can be draining and stressful. We begin to lose motivation, and everyday seems like a longer day at work, all because of unresolved and lingering conflicts with coworkers. Together we will review a multitude of techniques in avoiding conflicts by resolving issues and creating an environment that is stress free. Do you want a better work situation? It doesn’t have to be this way! Come join us and together we will have fun dealing with conflicts.

Grand Prize Luncheon

Speaker: Ed Bolen, NBAA

Enterprise is the official car rental company of NBAA. Save an additional 10% through Enterprise Rent-A-Car. Whether you're at home or away, at a general aviation or commercial airport. Enterprise has the right car, truck, van or SUV to meet your needs. With Enterprise, you will enjoy great savings on more than 550,000 vehicles. Plus, their rates at airports are up to 20% lower than other rental car companies. And with more than 5,500 neighborhood and airport locations, there's sure to be a location near you. To take advantage of this great offer, you must book through www.enterprise.com and use your special NBAA discount number NA16100.

Enterprise
(800) 736-8222
Discount Code: NA16100

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